Average service price

Get an estimate
$ 2062
Local move average
25% more than market avg.
$ 2004
Interprovincial move average
43% less than market avg.
How did we get these costs?

Review summary

Write a Review
5
4
3
2
1
3.0
32 reviews

Your trust is our top concern, so businesses can't pay to alter or remove their reviews.

All reviews

Sheri Brown
Feb 10, 2021
Long-distance move from Ontario to Nova Scotia

SCAMMERS

DO NOT USE!! MOONSTAR OR GREENWAY - They give you a quote and when they come and pick up, instead of Moonstar they sent Greenway Movers. They put an outrageous amount of pounds on the paperwork,and argued with me that the item weighed 6200lbs. The weight of 2 SUV's was pushed on the truck by two men (ya right) if you don't pay they harass you then keep your stuff, finaly after 6 months I finally got my item back. During this time they ignored the Better Business Bureau, you can try to call the police but they will tell you it's a civil matter and these companies know this and they get away with it!! They have multiple different phone lines, cell phones offices in strip malls. Different addresses etc. Then your stuff and it comes back damaged. After you pay them storage. Stay Away!!

Move size: Partial Move Service cost: $2500

Hernandez Burke
Apr 07, 2019
International move from Galway, NY to Mississauga, ON

Thanks to mike.

I hired MoonStar Van Lines for my move from New York to Mississauga, On. They did an excellent job. The best part was that they were on time for pick up and delivery.The sales representative Mike is awesome. His voice tone was amazing. Mike also sent a notebook and a pen to my little daughter. My daughter was happy with the presents ?. I highly recommend MoonStar!

Move size: 2 Bedroom Home Service cost: $8250

Sandra Blanc
Jul 06, 2020
Local move from Barrie, ON to Gravenhurst, ON

I wouldn't waste my money of this company.

To begin with they showed up late, informed me that dismantling a bed would cost, tried to add 5 hours onto time because of weight scale location, and held my belongings hostage, including medications, until I agreed to [ay 1,000$ more. When I started to unpack I discovered 2 broken dressers with lots of chips and dents, a big dent in my printer and broken boxes. As a senior citizen and they have successfully depleted most of my bank account.

Move size: Partial Move Service cost: $1800

William Connors
Apr 11, 2019
Local move from Prescott, ON to Windsor, ON

Best deals in ONTARIO.

Many companies contacted me and offered me their quote.. this company stood out from most due to Michael’s persistence and professionalism. Everything was explained clearly and the movers did an AWESOME job! Thanks for Dan and Barry as well; they arrived on time and did an excellent job packing my items; their full pack service is GREAT! I drank a couple of beers while they were working and it was better than being at a bar I tell you! Very cool guys. :).

Move size: 2 Bedroom Home Service cost: $1340

Omar Afandi
Jun 26, 2020
Local move from Kingston, ON to Windsor, ON

Terrible Service.

Terrible service. Wish there was a 0 star option. FRAUD!

Moved from Kingston to Windsor.

To start, they are the same company called Greenway Movers. To be honest, Michael was very approachable by phone and he gave me the best price. BE CAREFUL! They try to lock you in once you pay the $100 deposit.

Once the 2 movers arrived with their truck, I reviewed the invoice. Michael mentioned the mattress cover was included but they did not know about that. I made sure that's clarified.

They were respectful and good with taking out all my prepackaged items.

They estimated my weight at 3000 lbs which I did not agree with and decided to go with the scale fee. Make sure you initiate at the right numbers because THERE IS NO COMMUNICATION between any of the members.

After they left, I received a call that there is a mechanical issue with the truck and my delivery will be delayed. This was super inconvenient for me as I was staying at a friend's without any clothes. Their best compensation was a 5% off the weight fee. I then receive a call that the delivery will arrive Sunday, I let them know I booked 1-4pm because the morning wasn't available at my apartment building and this person said no problem.

After a day or two, I receive a call from them that the invoice is ready and I need to pay. I asked for the invoice to be sent to my email address. They say that the accounting department is having trouble and can't send the invoice, and expect me to pay blindly. The invoice was $500 MORE than my calculation basing it on THEIR weight. They send the email to the wrong email address. I keep trying to call and finally I receive a call that my delivery is at 6 AM. I LIVE IN AN APARTMENT AND COMMUNICATED THE ELEVATOR IS BOOKED 1 - 4 PM MULTIPLE TIMES. Then they transferred me to Michelle, who I communicated with that I am trying to resolve the time of delivery and she responds: you need to pay or your delivery will not arrive. This was incredibly unprofessional as there was a miscommunication about the weight, the email, the arrival date & time, the accounting system is down, their truck has broken down as well, and now threats that they won't deliver the items if I don't pay. I also have been having to call and check in with five different people on a daily basis, each giving me a different answer, and not being aware of what's going on. I try to explain to Michelle to go through the cost with me, she yells, rushes the process, tells me there is an added cost for price match (which makes no sense price matching is a reduction in the final amount), and keeps saying I need to pay. She tells me on the phone (the first time I am ever hearing of this because they sent the email to the wrong person and of course no one called me or informed me out of the many times I called them) that the items won't deliver unless I pay before 4pm and it was 3:35. All I asked was to see the invoice. She finally sent to the correct email about 10 minutes later expecting me to pay blindly without an invoice or anything. I replied to the email to explain and tried to call multiple times but no answer. Still waiting at this time.

Move size: 1 Bedroom Home Service cost: $1600

Stephanie Rodrigue
Jul 13, 2020
Long-distance move from Toronto, ON to Quebec, QC

Fraud - This is Not a Moving Company, This is a Booking Agent !

The date and time agreed with the Moon Star Van Lines for the full in-house packing and moving of our 2-bedroom apartment was March 29, 2020 at noon. The day before they called saying that the team would be 7 hours late (the new arrival time being 7pm). We responded that the moving team would not have enough time to do the full in-house packing and move everything down the elevator by 10pm, which is the absolute latest time movers are allowed in the building as per the condo rules. The scheduling person reassured us that she was sending 3 professional men and that they would have no issues getting everything done in 3 hours. We received a call from the truck driver at 7:50pm saying that they were running late and that the moving team could not make it before midnight. Considering that we had mentioned to Moon Star Van Lines several times that the use of moving elevators is strictly prohibited past 10pm, the team knew very well that starting a move at midnight was not an option and that we would have to reschedule. We could not get a hold of anyone at moon Star Vanline OR Greenway moving at any point while waiting..

After several calls with the Moon Star Van Lines & Greenway Moving to try to reschedule the move, the only time slot the moving team and the moving elevator were both available was on March 31st, 2020. The elevator being available until no later than 8:00pm that day, the company agreed to send movers before then. Once again, we warn the Moon Star Van Lines & Greenway Moving that they would need to start packing well before 5:30pm in order to complete the move by 8pm but we were reassured that the movers were 3 professional man that would have no issues getting everything done in 2.5 hours. The movers arrived at 7pm that night (1.5 hours late), leaving them with only with 1 hour to pack a 2-bedroom apartment and move everything down the moving elevator. At 8pm, the elevator was reserved to be used by another resident in the building and we had to negotiate with security to let us continue our move until 10pm. Once again, we told Moon Star Van Lines & Greenway Moving that the use of moving elevators is strictly prohibited past 10pm. By 10pm, the movers were still packing, they had been warned several times between 7-10pm that at 10pm, they had to be done moving everything. However, they were still using the elevators at 10:20pm and as a result, we lost our security deposit.

Moon Star Van Lines & Greenway Moving were provided with a detailed list of the items in the apartment that were required to be dismantled and moved oand agreed on that the quote for the service provided reflected the move of ALL of those items. However, due to the movers’ serious delay and the poor scheduling of Moon Star Van Lines & Greenway Moving, several items, including a major piece of furniture, were left behind by movers in the apartment. The movers said that they had no time to dismantle and move those items and that they would reschedule a pickup the following day. On April 1, 2020, the company said the delivery truck was on its way and that they could no longer pick up the items that our only option at this point was to claim the value of the goods left behind. Those items have therefore remained in an apartment that we are no longer tenant of because the company failed to move them with the remaining of our belongings.

In addition to the missing items, the several items were damage by the movers. Most of the items below were NOT wrapped during the move and had simply been thrown the in the truck with no protective blanket or wrapping paper. We claimed for $8,900 to their insurance company but it turns out, they are NOT properly insured for damages and loss and they offered to settle for $100..

Move size: 2 Bedroom Home Service cost: $3600

Timy Simpson
Jul 25, 2020
Local move from Toronto, ON to Newmarket, ON

Allert! Scammer! Very Dishonest Business Ever.

This is my first time to type the reviews because I do not want that they will got a victims again.

Moon star van line and Greenway is the same company.

Please avoid this company if you guys plan to move please contact the movers company that member in CAM.

They will trick you badly till you will shoot on their hole.

I am one of the victim of this company, you will see my report to bbc. they hold my staff and asking x4 amount or else they will keep my staff after 60days so we end up sleeping in the airbed. Nightmare experienced ever.

Please do not fall of the nice profile.

Move size: 2 Bedroom Home Service cost: $6000

Sharath Kumar
Sep 01, 2020
Long-distance move from Toronto, ON to Halifax, NS

Bewareof this Company.

This company is also known as Greenway moving. We moved from Toronto to Halifax on 29 of July and a person called Michael quoted $845. Ours is a small one bed room apartment. On the day of moving they come 6 hours late and when we come to Halifax they quote an exorbitant amount. To this date they have all my property. These reviews are fake, check Global news about them and BBB. They are extremely rude too.

Move size: 1 Bedroom Home Service cost: $6000

Mandy Neiser
Nov 24, 2020
Local move within Ontario

DO NOT book with this company!

We were quoted $1800 for a 240km move. They started an hour late (12pm). We weren't told until 10:55pm that we wouldn't be getting our furniture until the next day @ 9am! After sleeping on the floor of our empty house, at 9:30am the following day, we got a call telling us the truck was STILL IN TORONTO, and that our furniture would not be delivered and unloaded until we agreed to pay $6,000 in cash (because their credit card machine was down...RED FLAG #10!!). We had to call the OPP to meet us at our home because we had no idea if our furniture was actually in the truck when it arrived since they would not open it...or if they would leave with our cash and our furniture! They were actually holding our furniture for a $6,000 ransom; $4,200 more than what they quoted! DO NOT TRUST THIS COMPANY. They quote you low to get you booked in and then get you in the end by holding your belongings hostage!!!

Move size: 3 Bedroom Home Service cost: $6308

Hailz Eve
Nov 24, 2020
Local move within Ontario

Holding items

Bullshit company, they also over charged us by almost $8000 we were quoted at under $3000and needed up paying almost triple that for a bin that still hasn’t arrived. We loaded it up at the end of September and the bin was supposed to be here the middle of November... it’s now the end of November and we still haven’t gotten our things!

They wont answer any calls and when they do they keep giving us some bullshit about the trucks have to quarantine... it’s just been a joke from the beginning.

Bullshit company do not use, I REPEAT DO NOT USE!!!!!

Move size: 4 Bedroom Home Service cost: $100000

Not showing 32 filtered reviews.

These reviews are the subjective opinions of MoveAdvisor members and not of MoveAdvisor itself.

Company Info

Moon Star Van Lines has registered their account, so they will be able to see and respond to your reviews publicly.

Licenses & Certificates for Moon Star Van Lines

Before hiring a moving company like Moon Star Van Lines you should generally make sure you are dealing with a legitimately registered business. Some moving companies are incorporated in a specific province or territory and others are federally incorporated.

You can lookup federal corporations by name in the Corporations Canada online database.

When looking to hire a moving company from Ontario, you may want to lookup your company in the provincial register: Business name registration, Ontario.

Canadian moving companies that perform deliveries to USA or prick up customers from USA, should have a valid DOT number to operate legally.

US D.O.T.: not provided

Generally, all businesses have to register in the province or territory in which they do business.

You can get a free moving quote from registered movers with our moving cost estimation tool here.

What is Moon Star Van Lines cost for local moves?

We have calculated an approximate local moving market average price from 1001 reviews of people moving within Ontario to be $1656.

From 11 local reviews for Moon Star Van Lines, we have calculated an average moving cost of $2062 for local moves.

This could mean that Moon Star Van Lines is more expensive with about 25% from the market average.

Take note that these local moving prices may vary from the prices you will get if you contact the company, since these costs are based on reviews data and not the movers themselves. Move prices can vary greatly as factors like home size and time spent moving as well as supplemental services like packing and assembly could influence your individual price.

To receive a more accurate moving quote from multiple local movers and compare the best pricing, we recommend you get an estimate from our cost estimator here.

What is Moon Star Van Lines cost for interprovincial moves?

From 643 reviews of people moving long ditance, we concluded that the market average costs are around $3486 when moving long-distance.

For Moon Star Van Lines, we estimate that their average long-distance moving costs will be around $2004, based on 10 long distance moving reviews.

This could mean that long-distance moving services costs of Moon Star Van Lines for moving between states is cheaper with about 43% from the market average.

Note that these long-distance moving prices vary from the prices you will get if you contact the company, since these costs are extracted solely from reviews data and not the moving company. In addition, move prices can vary greatly because of factors like shipment size and distance between locations as well as supplemental services like packing and assembly. This is why you should compare competing moving quotes from licensed movers with our tool here.

Average service costs information

We generate average normalized moving cost based on information submitted by people who have reviewed Moon Star Van Lines. Take note that these prices may vary from the prices you will get if you contact the company, since these costs are based on reviews data and not the movers themselves. Please note that move prices can vary greatly based on factors like home size and distance between locations as well as supplemental services like packing and assembly.

The market averages are generated from reviews on our review sites from the last 3 years. To get more precise moving quotes, please consider using our moving estimator.

Community testimonials, ratings and consumer reports on Moon Star Van Lines - a professional company located in , Toronto, ON. Discover Toronto, Ontario moving companies.

*MoveAdvisor may not be affiliated with Moon Star Van Lines and the estimates may be provided from other professional movers in our network.

Do you need help with your upcoming move? Call now (800) 989-8833 (800) 989-8833
Get a free quote and moving consultation. We are available 24/7.
Find Movers
Quote by Phone
Get a Quote
Click to call (800) 989-8833*

*At MoveAdvisor we will connect you with a professional moving company. Please note that we may not be affiliated with Moon Star Van Lines and you may be speaking with another licensed provider.

Best movers nearby