Fabian Andrews said: "Royal Canadian Van Lines service quality was more than expected. Packing and loading was smooth and rate was good too."

Average service price

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$ 2062
Local move average
22% more than market avg.
$ 2004
Interprovincial move average
39% less than market avg.
How did we get these costs?

Review summary

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32 reviews

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Sheri Brown
Feb 10, 2021
Long-distance move from Ontario to Nova Scotia

SCAMMERS

DO NOT USE!! MOONSTAR OR GREENWAY - They give you a quote and when they come and pick up, instead of Moonstar they sent Greenway Movers. They put an outrageous amount of pounds on the paperwork,and argued with me that the item weighed 6200lbs. The weight of 2 SUV's was pushed on the truck by two men (ya right) if you don't pay they harass you then keep your stuff, finaly after 6 months I finally got my item back. During this time they ignored the Better Business Bureau, you can try to call the police but they will tell you it's a civil matter and these companies know this and they get away with it!! They have multiple different phone lines, cell phones offices in strip malls. Different addresses etc. Then your stuff and it comes back damaged. After you pay them storage. Stay Away!!

Move size: Partial Move Service cost: $2500

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Hernandez Burke
Apr 07, 2019
International move from Galway, NY to Mississauga, ON

Thanks to mike.

I hired MoonStar Van Lines for my move from New York to Mississauga, On. They did an excellent job. The best part was that they were on time for pick up and delivery.The sales representative Mike is awesome. His voice tone was amazing. Mike also sent a notebook and a pen to my little daughter. My daughter was happy with the presents ?. I highly recommend MoonStar!

Move size: 2 Bedroom Home Service cost: $8250

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Omar Afandi
Jun 26, 2020
Local move from Kingston, ON to Windsor, ON

Terrible Service.

Terrible service. Wish there was a 0 star option. FRAUD!

Moved from Kingston to Windsor.

To start, they are the same company called Greenway Movers. To be honest, Michael was very approachable by phone and he gave me the best price. BE CAREFUL! They try to lock you in once you pay the $100 deposit.

Once the 2 movers arrived with their truck, I reviewed the invoice. Michael mentioned the mattress cover was included but they did not know about that. I made sure that's clarified.

They were respectful and good with taking out all my prepackaged items.

They estimated my weight at 3000 lbs which I did not agree with and decided to go with the scale fee. Make sure you initiate at the right numbers because THERE IS NO COMMUNICATION between any of the members.

After they left, I received a call that there is a mechanical issue with the truck and my delivery will be delayed. This was super inconvenient for me as I was staying at a friend's without any clothes. Their best compensation was a 5% off the weight fee. I then receive a call that the delivery will arrive Sunday, I let them know I booked 1-4pm because the morning wasn't available at my apartment building and this person said no problem.

After a day or two, I receive a call from them that the invoice is ready and I need to pay. I asked for the invoice to be sent to my email address. They say that the accounting department is having trouble and can't send the invoice, and expect me to pay blindly. The invoice was $500 MORE than my calculation basing it on THEIR weight. They send the email to the wrong email address. I keep trying to call and finally I receive a call that my delivery is at 6 AM. I LIVE IN AN APARTMENT AND COMMUNICATED THE ELEVATOR IS BOOKED 1 - 4 PM MULTIPLE TIMES. Then they transferred me to Michelle, who I communicated with that I am trying to resolve the time of delivery and she responds: you need to pay or your delivery will not arrive. This was incredibly unprofessional as there was a miscommunication about the weight, the email, the arrival date & time, the accounting system is down, their truck has broken down as well, and now threats that they won't deliver the items if I don't pay. I also have been having to call and check in with five different people on a daily basis, each giving me a different answer, and not being aware of what's going on. I try to explain to Michelle to go through the cost with me, she yells, rushes the process, tells me there is an added cost for price match (which makes no sense price matching is a reduction in the final amount), and keeps saying I need to pay. She tells me on the phone (the first time I am ever hearing of this because they sent the email to the wrong person and of course no one called me or informed me out of the many times I called them) that the items won't deliver unless I pay before 4pm and it was 3:35. All I asked was to see the invoice. She finally sent to the correct email about 10 minutes later expecting me to pay blindly without an invoice or anything. I replied to the email to explain and tried to call multiple times but no answer. Still waiting at this time.

Move size: 1 Bedroom Home Service cost: $1600

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William Connors
Apr 11, 2019
Local move from Prescott, ON to Windsor, ON

Best deals in ONTARIO.

Many companies contacted me and offered me their quote.. this company stood out from most due to Michael’s persistence and professionalism. Everything was explained clearly and the movers did an AWESOME job! Thanks for Dan and Barry as well; they arrived on time and did an excellent job packing my items; their full pack service is GREAT! I drank a couple of beers while they were working and it was better than being at a bar I tell you! Very cool guys. :).

Move size: 2 Bedroom Home Service cost: $1340

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Timy Simpson
Jul 25, 2020
Local move from Toronto, ON to Newmarket, ON

Allert! Scammer! Very Dishonest Business Ever.

This is my first time to type the reviews because I do not want that they will got a victims again.

Moon star van line and Greenway is the same company.

Please avoid this company if you guys plan to move please contact the movers company that member in CAM.

They will trick you badly till you will shoot on their hole.

I am one of the victim of this company, you will see my report to bbc. they hold my staff and asking x4 amount or else they will keep my staff after 60days so we end up sleeping in the airbed. Nightmare experienced ever.

Please do not fall of the nice profile.

Move size: 2 Bedroom Home Service cost: $6000

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Sandra Blanc
Jul 06, 2020
Local move from Barrie, ON to Gravenhurst, ON

I wouldn't waste my money of this company.

To begin with they showed up late, informed me that dismantling a bed would cost, tried to add 5 hours onto time because of weight scale location, and held my belongings hostage, including medications, until I agreed to [ay 1,000$ more. When I started to unpack I discovered 2 broken dressers with lots of chips and dents, a big dent in my printer and broken boxes. As a senior citizen and they have successfully depleted most of my bank account.

Move size: Partial Move Service cost: $1800

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Stephanie Rodrigue
Jul 13, 2020
Long-distance move from Toronto, ON to Quebec, QC

Fraud - This is Not a Moving Company, This is a Booking Agent !

The date and time agreed with the Moon Star Van Lines for the full in-house packing and moving of our 2-bedroom apartment was March 29, 2020 at noon. The day before they called saying that the team would be 7 hours late (the new arrival time being 7pm). We responded that the moving team would not have enough time to do the full in-house packing and move everything down the elevator by 10pm, which is the absolute latest time movers are allowed in the building as per the condo rules. The scheduling person reassured us that she was sending 3 professional men and that they would have no issues getting everything done in 3 hours. We received a call from the truck driver at 7:50pm saying that they were running late and that the moving team could not make it before midnight. Considering that we had mentioned to Moon Star Van Lines several times that the use of moving elevators is strictly prohibited past 10pm, the team knew very well that starting a move at midnight was not an option and that we would have to reschedule. We could not get a hold of anyone at moon Star Vanline OR Greenway moving at any point while waiting..

After several calls with the Moon Star Van Lines & Greenway Moving to try to reschedule the move, the only time slot the moving team and the moving elevator were both available was on March 31st, 2020. The elevator being available until no later than 8:00pm that day, the company agreed to send movers before then. Once again, we warn the Moon Star Van Lines & Greenway Moving that they would need to start packing well before 5:30pm in order to complete the move by 8pm but we were reassured that the movers were 3 professional man that would have no issues getting everything done in 2.5 hours. The movers arrived at 7pm that night (1.5 hours late), leaving them with only with 1 hour to pack a 2-bedroom apartment and move everything down the moving elevator. At 8pm, the elevator was reserved to be used by another resident in the building and we had to negotiate with security to let us continue our move until 10pm. Once again, we told Moon Star Van Lines & Greenway Moving that the use of moving elevators is strictly prohibited past 10pm. By 10pm, the movers were still packing, they had been warned several times between 7-10pm that at 10pm, they had to be done moving everything. However, they were still using the elevators at 10:20pm and as a result, we lost our security deposit.

Moon Star Van Lines & Greenway Moving were provided with a detailed list of the items in the apartment that were required to be dismantled and moved oand agreed on that the quote for the service provided reflected the move of ALL of those items. However, due to the movers’ serious delay and the poor scheduling of Moon Star Van Lines & Greenway Moving, several items, including a major piece of furniture, were left behind by movers in the apartment. The movers said that they had no time to dismantle and move those items and that they would reschedule a pickup the following day. On April 1, 2020, the company said the delivery truck was on its way and that they could no longer pick up the items that our only option at this point was to claim the value of the goods left behind. Those items have therefore remained in an apartment that we are no longer tenant of because the company failed to move them with the remaining of our belongings.

In addition to the missing items, the several items were damage by the movers. Most of the items below were NOT wrapped during the move and had simply been thrown the in the truck with no protective blanket or wrapping paper. We claimed for $8,900 to their insurance company but it turns out, they are NOT properly insured for damages and loss and they offered to settle for $100..

Move size: 2 Bedroom Home Service cost: $3600

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Sharath Kumar
Sep 01, 2020
Long-distance move from Toronto, ON to Halifax, NS

Bewareof this Company.

This company is also known as Greenway moving. We moved from Toronto to Halifax on 29 of July and a person called Michael quoted $845. Ours is a small one bed room apartment. On the day of moving they come 6 hours late and when we come to Halifax they quote an exorbitant amount. To this date they have all my property. These reviews are fake, check Global news about them and BBB. They are extremely rude too.

Move size: 1 Bedroom Home Service cost: $6000

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Howard Wheeler
Nov 13, 2020
Local move from Toronto, ON to Kingston, ON

Excellent!!

This company is wonderful. The bidding was fair and we were able to cut the cost by about half by moving our small things ourselves. The moving guys are fantastic and Moon Star Van Lines took care of a minor repair to a tile table. We received a call from the repairman who came out twice to make the job perfect. I will strongly recommend this relocation service to anyone interested in relocating.

Move size: 3 Bedroom Home Service cost: $1826

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Mandy Neiser
Nov 24, 2020
Local move within Ontario

DO NOT book with this company!

We were quoted $1800 for a 240km move. They started an hour late (12pm). We weren't told until 10:55pm that we wouldn't be getting our furniture until the next day @ 9am! After sleeping on the floor of our empty house, at 9:30am the following day, we got a call telling us the truck was STILL IN TORONTO, and that our furniture would not be delivered and unloaded until we agreed to pay $6,000 in cash (because their credit card machine was down...RED FLAG #10!!). We had to call the OPP to meet us at our home because we had no idea if our furniture was actually in the truck when it arrived since they would not open it...or if they would leave with our cash and our furniture! They were actually holding our furniture for a $6,000 ransom; $4,200 more than what they quoted! DO NOT TRUST THIS COMPANY. They quote you low to get you booked in and then get you in the end by holding your belongings hostage!!!

Move size: 3 Bedroom Home Service cost: $6308

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Hailz Eve
Nov 24, 2020
Local move within Ontario

Holding items

Bullshit company, they also over charged us by almost $8000 we were quoted at under $3000and needed up paying almost triple that for a bin that still hasn’t arrived. We loaded it up at the end of September and the bin was supposed to be here the middle of November... it’s now the end of November and we still haven’t gotten our things!

They wont answer any calls and when they do they keep giving us some bullshit about the trucks have to quarantine... it’s just been a joke from the beginning.

Bullshit company do not use, I REPEAT DO NOT USE!!!!!

Move size: 4 Bedroom Home Service cost: $100000

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Robert Thomas
Dec 08, 2020
Long-distance move from Toronto, ON to Montreal, QC

NEVER HIRE THIS COMPANY!!!!!!!!

DO NOT HIRE THEM!

I was quoted $600 for my move. I told their sales rep Michael that I wanted to make sure the quote was accurate because I heard that quotes were way off from what people actually paid. I sent a list of all of my items to be moved. He re-quoted for $660 assuring me the quote was accurate. The final bill was over $2800. Ridiculous. I was forced to pay cash on the day of the move otherwise my stuff would not be delivered. I have left 4 phone messages so far and send 4 e-mails. They refuse to respond. I have asked for an invoice, none has been sent. As far as I can tell, this company is running an illegal operation. Stay far away.

Move size: 1 Bedroom Home Service cost: $2800

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Ramon
Dec 08, 2018
Long-distance move from Toronto, ON to Montreal, QC

Fast, careful, helpful and respectful service.

The moving truck came at the agreed time, no hidden fees, very helpful and respectful staff, they worked fast and taking care not to damage any item. Very professional team.

Move size: 2 Bedroom Home Service cost: $1800

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Paul Li
Apr 11, 2019
Long-distance move from Ontario to Quebec

Great customer service!

I hired moonstar to move my grandmother's stuff from her old house into mine and they did a fantastic job! From what I was told they were very polite and respectful. Thanks for taking care of my grandmother.

Move size: 3 Bedroom Home Service cost: $4600

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John Doe
Jun 02, 2019
Long-distance move from Halifax, NS to Toronto, ON

Excellent service.

I had a very hard time finding a company that would help me move from Halifax to Toronto. Moon star van lines was the best when it came to pricing and customer service. They made sure I was happy with everything before the final goodbye. I wish I could put 6 stars.

Move size: 2 Bedroom Home Service cost: $4330

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Shalini Kamalanathan
Jun 18, 2019
Local move from Kitchener, ON to Newmarket, ON

Hidden Costs Everywhere.

Worst experience ever, charged twice as much as what we should have been charge and their customer service was terrible - all they wanted was to get paid and didn't care about the service provided or the specifics that had been discussed.

Would NEVER use them again or recommend them to anyone!

Move size: Commercial Move Service cost: $5000

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Dusty Kyle
Jul 24, 2020
Local move from Richmond Hill, ON to Owen Sound, ON

Nice job!

I picked Moon Star by reading Yelp reviews. I was planning my New Jersey to Wyoming move and had gotten quotes from the big moving companies. But none had great reviews. I feared putting all of my worldly possessions on a truck with 2-3 stars.

Move size: 2 Bedroom Home Service cost: $900

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James Gallien
Jul 09, 2020
Long-distance move from Antigonish, NS to Quebec, QC

Great Experience!

The staff is super quick to answer questions prior to the move. The prices are fair and reasonable. The three movers who helped us this time were friendly, careful with our things and efficient with our time. As a first time mover, it was a very good experience. I'll use them when I move again.

Move size: 2 Bedroom Home Service cost: $5385

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Dennis Harrison
Jul 15, 2020
Long-distance move from Calgary, AB to Toronto, ON

Thumbs up!!

These guys are the best, hands down. They moved us out of our house to our new place, all in 5 hours. They sent 2 amazing movers. They were very helpful, friendly and extremely communicative. Do not hesitate to trust these people with your next move, big or small.

Move size: 2 Bedroom Home Service cost: $3000

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Daniel Oscar
Sep 15, 2020
Local move from Toronto, ON to Kingston, ON

Well Done!!

We only have a one bedroom home so it wasn’t a lot to move but it was really nice that these guys stayed on top of everything and didn’t waste any time. They worked fast and when I say fast I mean FAST. I will hire them again anytime soon!

Move size: 3 Bedroom Home Service cost: $1764

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Sarah Mae
Sep 19, 2020
Long-distance move from Markham, ON to Summerside, PE

Scammers.

Stealing from the broke and vulnerable. They should ashamed, most recently a senior in her 80s. What kind of creeps scam anyone let alone a senior like that.

Move size: 2 Bedroom Home Service cost: $5000

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Cris Mas
Sep 19, 2020
Local move within Toronto, ON

Scam!!

This is a scam!! I repeat a scam. They r well known for scamming activities!! Beware!! They r known for disappearing with cash and furniture. Do not trust or use them.

Move size: 2 Bedroom Home Service cost: $600

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Wilhelm Kon
Sep 04, 2020
Long-distance move from Toronto, ON to Montreal, QC

Amazing!

The team from Moon Star Van Lines obviously knew what they were doing, treated our property with care and respect, and hustled. The rain didn't even phase them! They pretty much packed our property within about 4-hours, and unloaded in a little over 2-1/2 hours!

Move size: 2 Bedroom Home Service cost: $1257

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Marcelo Espinoza
Sep 28, 2020
Long-distance move from Toronto, ON to Montreal, QC

Great Mover!!

From the first call I was put on ease about moving. The team arrived on time and did a wonderful job packing up everything. The team was great with my kids being very curious. At my new apartment, they arranged my furniture to my rooms and they cleaned it later too. It was absolutely lovely hiring these guys! 5 stars!

Move size: 3 Bedroom Home Service cost: $1762

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Jackson Robert
Oct 23, 2020
Local move from Windsor, ON to Toronto, ON

Marvelous!!

James and Callum were very friendly and made the experience quick and easy! Customer service was great and I’ll give them A++ for calling me even after the move. Will be using this service again.

Move size: 3 Bedroom Home Service cost: $1787

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Company Info

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Licenses & Certificates for Moon Star Van Lines

Before hiring a moving company like Moon Star Van Lines you should generally make sure you are dealing with a legitimately registered business. Some moving companies are incorporated in a specific province or territory and others are federally incorporated.

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You can get a free moving quote from registered movers with our moving cost estimation tool here.

What is Moon Star Van Lines cost for local moves?

We have calculated an approximate local moving market average price from 356 reviews of people moving within Ontario to be $1691.

From 11 local reviews for Moon Star Van Lines, we have calculated an average moving cost of $2062 for local moves.

This could mean that Moon Star Van Lines is more expensive with about 22% from the market average.

Take note that these local moving prices may vary from the prices you will get if you contact the company, since these costs are based on reviews data and not the movers themselves. Move prices can vary greatly as factors like home size and time spent moving as well as supplemental services like packing and assembly could influence your individual price.

To receive a more accurate moving quote from multiple local movers and compare the best pricing, we recommend you get an estimate from our cost estimator here.

What is Moon Star Van Lines cost for interprovincial moves?

From 420 reviews of people moving long ditance, we concluded that the market average costs are around $3289 when moving long-distance.

For Moon Star Van Lines, we estimate that their average long-distance moving costs will be around $2004, based on 10 long distance moving reviews.

This could mean that long-distance moving services costs of Moon Star Van Lines for moving between states is cheaper with about 39% from the market average.

Note that these long-distance moving prices vary from the prices you will get if you contact the company, since these costs are extracted solely from reviews data and not the moving company. In addition, move prices can vary greatly because of factors like shipment size and distance between locations as well as supplemental services like packing and assembly. This is why you should compare competing moving quotes from licensed movers with our tool here.

Average service costs information

We generate average normalized moving cost based on information submitted by people who have reviewed Moon Star Van Lines. Take note that these prices may vary from the prices you will get if you contact the company, since these costs are based on reviews data and not the movers themselves. Please note that move prices can vary greatly based on factors like home size and distance between locations as well as supplemental services like packing and assembly.

The market averages are generated from reviews on our review sites from the last 3 years. To get more precise moving quotes, please consider using our moving estimator.

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